Complete Documentation

🌐 Offline POS System

Never lose a sale due to internet issues

The system automatically detects internet connectivity and switches to offline mode seamlessly.

• Process orders without internet
• All data saved locally
• Automatic sync when internet returns
• Zero data loss guaranteed
• Visual indicator shows connection status

📊 Daily A-Z Report

Complete financial overview for each day

View all transactions, sales, and financial data in one comprehensive report.

• Total sales by payment method (Cash, Card, bKash)
• Sales breakdown by item
• Purchase and expense tracking
• Opening and closing balance
• Export to PDF or Excel

📈 Item Analysis Report

Monitor sales trends and make data-driven decisions

Analyze item performance over different time periods.

• Best and worst selling items
• Sales trends over time
• Profit margin analysis
• Comparative reports (day/week/month)
• Inventory turnover insights

📱 QR Code Self-Order

Reduce waiter costs with customer self-service

Generate unique QR codes for each table for contactless ordering.

• Generate QR codes for tables
• Customers scan and order from phones
• Real-time notifications to cashier
• Accept or reject orders
• Add items to existing orders

🌍 Online Ordering System

Accept orders 24/7 from your website

Customers can place orders online for delivery or pickup.

• Customer registration and login
• Order history tracking
• Schedule orders for later
• Real-time order notifications
• Delivery management

💪 Powerful POS

State-of-the-art point of sale system

Process orders quickly with advanced features.

• Works offline and online
• Dine-in, Takeaway, Delivery modes
• Visual floor plan and table selection
• Add preparation notes to items
• KOT printing with toppings
• Multiple payment methods
• Loyalty points redemption
• Customer credit management

🍕 Premade Food Production

Manage complex recipes with sub-components

Track premade items like pizza dough, burger patties, sauces.

• Create premade food recipes
• Production tracking
• Auto stock reduction on production
• Use premade items in final products
• Stock level monitoring

🗑️ Waste Management

Prevent fraud and track spoiled materials

Record and monitor all wasted raw materials.

• Record spoiled items with reasons
• Auto stock reduction
• Loss account tracking
• Waste reports by period
• Fraud prevention monitoring

📺 Order Status Screen

Customer-facing display for order tracking

Show order status in real-time to customers.

• Ongoing orders section
• Ready for pickup section
• Auto-update when kitchen completes
• Customizable display layout
• Multi-screen support

🎨 Product Variations

Handle multiple sizes, flavors, and options

Create variations for items with different attributes.

• Size variations (Small, Medium, Large)
• Flavor options
• Color choices
• Different pricing per variation
• Separate recipes for each variation

🍔 Food Combos

Create meal deals and combo offers

Bundle multiple items together at special pricing.

• Combine multiple items
• Set combo pricing
• Auto stock reduction for all items
• Customizable combo components
• Combo sales tracking

🎁 Promotions & Discounts

Powerful marketing tools to boost sales

Create flexible promotions and discount campaigns.

• Buy 2 Get 1 offers
• Buy 3 Get 1 deals
• Percentage discounts
• Fixed amount discounts
• Date range scheduling
• Specific item or category promotions

👑 Super Admin

• Full system access
• Manage all outlets
• View system-wide reports
• Configure settings
• Manage users and permissions

👨‍💼 Manager

• Outlet-level management
• View reports and analytics
• Manage staff schedules
• Approve refunds and discounts
• Inventory management

💰 Cashier

• Process orders and payments
• Handle refunds
• Manage register
• Accept online orders
• Print receipts

🍽️ Waiter

• Take customer orders
• Manage tables
• Send orders to kitchen
• Process payments
• View order status

👨‍🍳 Chef

• View kitchen orders
• Mark items as prepared
• Kitchen display access
• View preparation notes
• Manage KOT prints

Processing an Order

1. Select table or order type
2. Add items to cart
3. Add any special notes
4. Send to kitchen (KOT)
5. Process payment when ready
6. Print receipt

Managing Inventory

1. Go to Inventory section
2. Add new items or ingredients
3. Set stock levels and alerts
4. Record purchases
5. Monitor stock usage
6. Generate inventory reports

Creating Menu Items

1. Navigate to Menu Management
2. Create categories
3. Add menu items
4. Set pricing and variations
5. Add recipes (ingredients)
6. Upload item images

Setting Up QR Ordering

1. Go to Table Management
2. Generate QR codes for tables
3. Download and print QR codes
4. Place on tables
5. Enable self-order in settings
6. Monitor incoming orders

📧 Email Support

Send us an email and we'll respond within 24 hours

info@hawlyo.com

📞 Phone Support

Call us during business hours for immediate assistance

+252 61 234 5678

💬 Live Chat

Chat with our support team in real-time